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An Introduction to Multi-Generational Behaviour in Organisations

This introductory-level workshop aims to approach the concept of generational influence from the observation and consideration of the workplace context. With a greater understanding of the generational influences on staff, their generic characteristics and their decision-making process, managers would be better able to adapt to the changing workforce landscape.


The 1 day Workshop will be conducted using a mix of Knowledge Sharing and Practice based on the following:

  • An introduction to Generational Behaviour & Influences
  • Building a MultiGenerational Matrix
  • Contextual Application to Workplace
Course Outline
  • Concept 1 (An introduction to Generational Behaviour & Influences) This module explores the mean behavioral characteristics and behavioral differences between the commonly segregation by Generation; Baby Boomers, Generations X, Y and Z customers. The participants will have a basic understanding of these different segregation and be able to correlate them back to observed behaviour in the workplace.
  • Concept 2 (Building a MultiGenerational Matrix)
  • This module allows particpants to work in teams to construct a simple 1 x 1 MultiGenerational Matrix and possibly even a 2X2 MultiGenerational Matrix, which will encompass a wider collection of distinctions such as Gender, Culture or Religion in addition to Age (Generation).
  • Concept 3 (Contextual Application to Workplace) This module builds on the previous 2 Concepts and looks at Workplace examples. Then, using the MutliGenerational Matrix as a guide (construct), they will then present how the understanding of the 2 concepts will aid the team in the formulation of a strategy to reduce Generational Conflict (aka Generational Gaps) and make more effective use of the diversity in the teams.
Who Should Attend

Professionals & managers that manage multi-generational teams.

Course Duration

1 day, 10am – 5pm / 6 hours

Learning Materials

Hand-outs and recommended text

Certificate of Attendance

A certificate of attendance will be issued to participants who have attended and completed the programme.

Course Fee


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Singapore 079909

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