An Introduction to Multi-Generational Behaviour in Organisations

This introductory-level workshop aims to approach the concept of generational influence from the observation and consideration of the workplace context. With a greater understanding of the generational influences on staff, their generic characteristics and their decision-making process, managers would be better able to adapt to the changing workforce landscape.

Multi-Generational Behaviour in Organisations

Key Facts

  • Duration: 1 day, 10am-5pm (6 hours)
  • Delivery Mode:
    • Live Online
    • On campus (please note our campus is currently closed due to Covid-19)
  • Fees: SGD $856


Professionals & managers that manage multi-generational teams.

Hand-outs and recommended text.

A certificate of attendance will be issued to participants who have attended and completed the programme.

Learning Objectives

The 1-day workshop will be conducted using a mix of knowledge sharing and practice based on the following:

  • An introduction to generational behaviour & influences
  • Building a multi-generational matrix
  • Contextual application to workplace

Module Contents

  • Concept 1 - An introduction to Generational Behaviour & Influences: This module explores the mean behavioral characteristics and behavioral differences between the commonly segregation by Generation; Baby Boomers, Generations X, Y and Z customers. The participants will have a basic understanding of these different segregation and be able to correlate them back to observed behaviour in the workplace.
  • Concept 2 - Building a Multi-Generational Matrix: This module allows participants to work in teams to construct a simple 1 x 1 Multi-Generational Matrix and possibly even a 2X2 Multi-Generational Matrix, which will encompass a wider collection of distinctions such as Gender, Culture or Religion in addition to Age (Generation).
  • Concept 3 - Contextual Application to Workplace: This module builds on the previous 2 Concepts and looks at Workplace examples. Then, using the Multi-Generational Matrix as a guide (construct), they will then present how the understanding of the 2 concepts will aid the team in the formulation of a strategy to reduce Generational Conflict (aka Generational Gaps) and make more effective use of the diversity in the teams.

Request More Information

Contact a programme advisor by calling
+65 6580 7700

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