An Introduction to Multi-Generational Behaviour in Organisations

Learning Objectives

The 1-day workshop will be conducted using a mix of knowledge sharing and practice based on the following:

• An introduction to generational behaviour & influences
• Building a multi-generational matrix
• Contextual application to workplace

Module Contents

• Concept 1 - An introduction to Generational Behaviour & Influences: This module explores the mean behavioral characteristics and behavioral differences between the commonly segregation by Generation; Baby Boomers, Generations X, Y and Z customers. The participants will have a basic understanding of these different segregation and be able to correlate them back to observed behaviour in the workplace.
• Concept 2 - Building a Multi-Generational Matrix: This module allows participants to work in teams to construct a simple 1 x 1 Multi-Generational Matrix and possibly even a 2X2 Multi-Generational Matrix, which will encompass a wider collection of distinctions such as Gender, Culture or Religion in addition to Age (Generation).
• Concept 3 - Contextual Application to Workplace: This module builds on the previous 2 Concepts and looks at Workplace examples. Then, using the Multi-Generational Matrix as a guide (construct), they will then present how the understanding of the 2 concepts will aid the team in the formulation of a strategy to reduce Generational Conflict (aka Generational Gaps) and make more effective use of the diversity in the teams.