An Introduction to Multi-Generational Behaviour in Organisations
This introductory-level workshop aims to approach the concept of generational influence from the observation and consideration of the workplace context. With a greater understanding of the generational influences on staff, their generic characteristics and their decision-making process, managers would be better able to adapt to the changing workforce landscape.
Professionals & managers that manage multi-generational teams.
Hand-outs and recommended text.
A certificate of attendance will be issued to participants who have attended and completed the programme.
The 1-day workshop will be conducted using a mix of knowledge sharing and practice based on the following:
- An introduction to generational behaviour & influences
- Building a multi-generational matrix
- Contextual application to workplace
- Concept 1 - An introduction to Generational Behaviour & Influences: This module explores the mean behavioral characteristics and behavioral differences between the commonly segregation by Generation; Baby Boomers, Generations X, Y and Z customers. The participants will have a basic understanding of these different segregation and be able to correlate them back to observed behaviour in the workplace.
- Concept 2 - Building a Multi-Generational Matrix: This module allows participants to work in teams to construct a simple 1 x 1 Multi-Generational Matrix and possibly even a 2X2 Multi-Generational Matrix, which will encompass a wider collection of distinctions such as Gender, Culture or Religion in addition to Age (Generation).
- Concept 3 - Contextual Application to Workplace: This module builds on the previous 2 Concepts and looks at Workplace examples. Then, using the Multi-Generational Matrix as a guide (construct), they will then present how the understanding of the 2 concepts will aid the team in the formulation of a strategy to reduce Generational Conflict (aka Generational Gaps) and make more effective use of the diversity in the teams.
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Contact a programme advisor by calling
+65 6580 7700