7 ways technology is revolutionising the hospitality industry

7 ways technology is revolutionising the hospitality industry

Staying at a new hotel has become an exceptional experience due to the high-tech technology being used in the hospitality sector. At the click of a button, you can adjust the lights, temperature, or even call room service. Everything from operations to the guest experience has been revamped by new innovations and this blog will look at the overall impact of this.

Smooth service

All of us have encountered the long and tedious waiting lines at check-in. Technology within hospitality and the tourism industry has put an end to this by giving guests the liberty to preregister; some even allow guests to use their smartphone as a room key. 

Changes in the hospitality industry also mean that customers can head straight from the airport to their hotel room, bypassing tiresome procedures. 

Smart experience 

Data is making big waves in every industry and it has affected hospitality as well. Through data collection, staff can accommodate the needs of everyone by using occupancy sensors to automate their interactions.  This has also reduced labour costs and ensures a personalised service.

Energy management 

Hotels spend a lot of money on energy management, be it heating or air conditioning. Climate control is one of the most important aspects of the hospitality industry.

Technological advancements have also seen the rise of smart thermostats, occupancy sensors and more specifically, machine-learning algorithms which have been useful in bringing down energy consumption.

Enhanced maintenance

As a hotel owner, you wouldn’t want your establishment to have leaky toilets or faulty systems. Guests want a smooth, trouble-free experience and maintenance is a core part of the hospitality industry.

Technology has helped by enabling predictive maintenance that identifies areas of concern and alerts staff. This way, system failures are prevented early due to constant monitoring.

Better room service 

Hospitality technology ensures that next time you check-in at a hotel, the food menu is readily available on your smartphone. This has been made possible by smart occupancy sensors that offer each guest suggestions customized to their previous orders. Thus, service is similar to the technology which is already being used by food-delivery apps.

Easy parking 

Finding a parking space upon arrival at a hotel can be hectic. Technology in the hospitality industry has made this easy with the help of smart sensors and hotel apps that save labour costs and an easier service for customers.

 Changing roles 

Changing roles are a by-product of technological advancement in a sector. As the industry continues revolutionising its operations, staff must prepare to serve guests in new ways and become familiar with data, artificial intelligence and other new technologies.

To enter this sector, you need to gain expertise in the hospitality industry as well as its technology, as this will ensure that you gain success and rise rapidly in your career. 

A range of diploma courses in hospitality by London School of Business and Finance Singapore (LSBF) can offer you the right subject knowledge to commence your career in this exciting sector. Click here for information and to begin your journey to success!

Reference articles:

  • 10 ways smart technology is reshaping the hotel industry published by Hotel Management.net 
  • How Technology is Changing the Hospitality Industry published by the International School of Hospitality

This article was written by Nandita Kaushal and edited by Anisa C.


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