Transfer and Withdrawal Procedures

London School of Business & Finance's (LSBF) procedure for withdrawal/transfer to another school is elaborated on in the following sections.

The LSBF must ensure that it explains clearly to international students who wish to withdraw/transfer to another school the implication of the status of their Student’s Pass with regards to the transfer or withdrawal, such as:

  • Approval of the transfer/withdrawal from a course may lead to the cancellation of the student’s pass by the ICA.
  • The student cannot remain in Singapore without a valid Student’s Pass.
  • Any other condition/situation that affects the renewal of the Student’s Pass.
  • In all cases of transfer of Schools/course of study, students must apply for a new Student’s Pass.

LSBF’s Transfer/Withdrawal Procedure is described on its Website, Student Handbook, Orientation Slides and Notice Boards.

Transfer to a Different Course/Paper within LSBF
The Programme Management Personnel shall ensure that a student has no outstanding fees payable to the LSBF before accepting such transfer requests. The student shall be advised to make payment of any outstanding fee before the LSBF processes the request.

The Refunds Policy and the Transfer Policy would ordinarily apply. The student shall be required to sign a new Student Contract (the existing Student Contract will be terminated by way of the signing of Schedule 3.2 of the existing Student Contract by the student) and advised to make payment accordingly.

Procedure for Transferring of Different Course/ Papers within LSBF
  1. All requests for transfers must be made by in writing by completing the FRM023 – Request for Transfer Form by the students requesting for the transfer.
  2. The request to transfer shall be subject to the LSBF’s approval.
  3. The completed FRM-023 is to be submitted to the Programme Management Personnel.
  4. The Programme Management Personnel will discuss with the student about the reasons of the transfer and explain to the student the implications on the Student’s Pass, etc, if applicable.
  5. Upon receiving the transfer application form from the student, a Programme Management Personnel will acknowledge receipt via email within 3 working days. In the case where student is below the age of 18, the parent or legal guardian will be kept informed.
  6. The Programme Management Personnel will pass the transfer form to the Admission Department for processing if a different course is involved. For a transfer which does not require Admission’s assessment (eg. transfer of papers for School of Professional), the Programme Director will approve the applications.
  7. If the transfer is approved, the Admission Department will cancel the current Student’s Pass and apply for a new one for the new course, if applicable.
  8. Inform the student that a new ICA application and registration fee is payable upon submission of the form and the fee is non-refundable, if applicable.
  9. Upon approval of the transfer, a Programme Management Personnel will inform the student via email within 7 working days. In the case where student is below the age of 18, the parent or legal guardian will be kept informed.
  10. The whole transfer process (which includes the discussion with the student) should be completed within four (4) weeks. In cases where a change of Student’s Pass is involved, LSBF has no control over the timeframe during which the Student’s Pass is approved.
  11. Termination of the existing Student Contract and signing of the new Student Contract, if applicable.
  12. The Admissions Department to inform the FPS provider where necessary and updating of the FPS File 1 by the Admission Personnel, if applicable.
  13. LSBF shall respond to all requests within a reasonable time frame. Where possible, a student shall be allowed to transfer immediately to the alternative course. Where the deadline for transfers to the new course is already over, the student will be advised to delay the transfer until the next intake.
  14. Students wishing to transfer to one of the other the LSBF entities overseas will be considered on merit and in accordance with the prevailing terms and conditions of visa and course admission deadlines.

Withdrawal Application
All requests for programme/course withdrawal must be made in writing by completing the FRM-022 Request for Course Withdrawal Form (to be used when a student withdraws from LSBF as a student) or FRM-022A Request for Withdrawal of Paper(s) Form (to be used when a student withdraws from just one or more, but not all papers, applicable to only School of Professional).

LSBF shall respond to all requests within a reasonable time frame (not more than four (4) weeks) for assessing and replying to any requests for withdrawal. LSBF will send an acknowledgement via email.

For the purpose of refund, the date of notice of withdrawal is deemed to be the date of the FRM-022 Request for Course Withdrawal Form or FRM-022A Request for Withdrawal of Paper(s) Form, which has been duly acknowledged by LSBF.

Withdrawal Procedure
  1. Student should submit the FRM-022 Request for Course Withdrawal Form (to be used when a student withdraws from LSBF as a student) or FRM-022A Request for Withdrawal of Paper(s) Form (to be used when a student withdraws from just one or more, but not all papers, applicable to only School of Professional).
  2. The Program Management Personnel will ensure that there are no outstanding fees owed by the student.
  3. The Program Management Personnel will arrange an appointment for the student to meet the Head of Department and/or teachers for a counselling session, if necessary.
  4. LSBF shall respond to all requests within reasonable time frame (not more than four (4) weeks) for assessing and replying to any request for withdrawal).
  5. For the purpose of refund, the date of notice of withdrawal is deemed to be the date of the FRM-022 Request for Course Withdrawal Form or FRM-022A Request for Withdrawal of Paper(s) Form, which has been duly acknowledged by LSBF.
  6. LSBF shall review after receiving the student’s FRM-022 Request for Course Withdrawal Form or FRM-022A Request for Withdrawal of Paper(s) Form. Refund will be made to the student within seven (7) working days from the date of request for withdrawal, subject to the refund table listed under “Refund Policy” as below.
  7. Upon receipt of the full documentation and the  student’s completion of the withdrawal procedure, the Programme Management Personnel attends to the various withdrawal matters including:
    • LSBF will send the acknowledgement via email within three (3) working days to notify the student or in the case where student is below the age of 18, the parent or legal guardian, for the receipt of the application of withdrawal
    • Arranging for the cancellation of the Student’s Pass with the Admission Department, if applicable
    • Termination of the contract via Admission Department, if applicable
    • The student concerned will be informed of the final decision on the withdrawal application, whether approved or declined, in writing within seven (7) working days.
    • Withdrawal application without refund involved will be approved by the Head of School. Withdrawal application with refund will need approval from the Managing Director.
    • Finance department informs the FPS provider and the Admissions department updates FPS File 1.
    • Refunding the student, if applicable. (Please refer to the Refund Procedure)
    • Issuing the attendance record, if applicable.
    • The LSBF will not be responsible for the failure to renew the Student’s Pass or disruption to the student’s studies.
% of [the aggregate amount of the fees] If student's written notice of withdrawal is received

70%

("Maximum Refund") More than 30 days BEFORE the Course Commencement Date

50%

More than fifteen (15) days but Less than thirty (30) days BEFORE course commencement date

15%

More than seven (7) days but Less than fifteen (15) days BEFORE course commencement date

5%

Less than seven (7) days BEFORE course commencement date or Less than fourteen (14) days AFTER course commencement date

0%

More than fourteen (14) days AFTER the course commencement date

Withdrawal from Module Paper (Applicable to School of Professional)

  • Student should submit the FRM-022A Request for Withdrawal of Paper(s) Form.
  • It follows the same procedure of the normal withdrawal process, but it does not render it a withdrawal from the LSBF as defined in the withdrawal policy.
  • The withdrawal policy does not apply in this instance.
  • Withdrawal from module paper(s) means the student is no longer be taking the  module paper(s) and he will be eligible  for refund, if any, in which case the refund policy will apply.
  • This withdrawal is only applicable where the student enrolled to take other module paper(s) and only wishes to withdraw from certain module paper(s) and not all the module papers that the student has signed up to take under the Student Contract as indicated in the application form.
  • Withdrawal application without refund involved will be approved by the Head of School. Withdrawal application with refund will need approval from the Managing Director.
  • The existing student contract will be terminated and a new student contract will be signed, if applicable.

Due consideration
All applications for transfer/withdrawal from a course will be given due consideration and may be granted subject to the following:

  • Payment of any additional fees incurred
  • Transfer/withdrawal does not impact on the validity of the Student’s Pass
  • Extenuating circumstances due to sudden illness, emergency operation, etc.
  • Other legitimate reasons
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