Refund Procedures

The procedure for the student initiated refund (due to the student’s withdrawal/change of mind during the seven (7)-day cooling period, etc.) is as follows:

1. Student must inform the Programme Management Personnel in writing by completing the FRM-022 Request for Course Withdrawal Form (to be used when a student withdraws from LSBF as a student) or FRM-022A Request for Withdrawal of Paper(s) Form (to be used when a student withdraws from just one or more, but not all papers, applicable to only School of Professional) with reasons for withdrawal accompanied with the relevant supporting documents.
    
2. All requests for withdrawals or refunds are subject to the approval of LSBF.
    
3. The student concerned will be informed of the final decision on the withdrawal request, whether approved or declined, in writing within fourteen (14) working days. Upon receipt of complete documentation, the student will be withdrawn from his course.
    
4. The student is requested to complete the FRM-029 Request for Refund (Special Cases) Form if his refund request is non-withdrawal related.
    
5. Upon receipt of the FRM-022 Request for Course Withdrawal Form, FRM022A Request for Withdrawal of Paper(s) Form or FRM-029 Request for Refund (Special Cases) Form, the Programme Management Personnel needs to obtain the Heads of School and the Managing Director’s approval.
    
6. If the withdrawal and/or refund is approved, the students will be refunded within seven (7) working days from the date of the refund request, as stipulated by the student on FRM-022 Request for Course Withdrawal Form, FRM-022A Request for Withdrawal of Paper(s) Form or FRM-029 Request for Refund (Special Cases) Form. The student will be informed via email within 3 working days if his refund request is not approved.
    
7. The refund will be made by the Finance Department. The FPS Provider will be informed within three (3) working days. The FPS File 1 is updated accordingly.

The procedure for a school initiated refund (due to the LSBF not performing / ICA not approving the Student’s Pass, etc.) is as follows:

1. The relevant Head of Department in consultation with the Managing Director decides not to run the course / ICA does not approve the Student’s Pass.
    
2. The student concerned will be informed of the decision made by the LSBF to cancel the course in writing within three (3) working days by the Programme Management Personnel.
    
3. Upon receipt of written confirmation that the course will not take place, the Programme Management Personnel calculates the amount of the refunds due to the students and obtains approval from the Head of Department and Managing Director to give the refunds.
    
4. All refund will be processed by the Finance Department. The FPS Provider will be informed within three (3) working days. The FPS File 1 is updated accordingly.