Student Services

London School of Business & Finance (LSBF) constantly seeks to make the student's study and stay here in Singapore an enriching experience. We also provide the students with the following services:

Fee - Schemes and Policies

Pursuing an education is often a costly affair that requires budgeting and planning to make sure that our students get the most out of their dollar. At LSBF, we aim to make this part of our students' education as easy and care-free as possible, so our students can focus on their studies and exceling on their route to success.

Click below on any one of the links to get additional information our students will need to know before enrolling onto one of our programmes.


LSBF has implemented the Fee Protection Scheme (FPS) under the EduTrust Certification Scheme.

The FPS serves to protect students' fees paid to private education institutions, operating in Singapore. As part of the FPS, LSBF has put in place the Industry-wide Course Protection Insurance Scheme for our students. This Scheme covers existing students with insurance pay-out in the event of school closure.

LSBF has also arranged medical insurance on behalf of our students. It is mandatory for all students to have medical insurance coverage. Should a student be covered under their own medical insurance scheme, the student may opt out of our medical insurance scheme. Students who choose to opt out have to indicate their choice in the student contract.

LSBF will undertake to inform the Council of Private Education (CPE) and all our students of any changes in our ownership or management through announcements posted on the website, notice board(s) within the school premises and via email, within fourteen (14) days of the change.

Academic records (if applicable)

Students who have successfully completed the Certificate in General English Course or Certificate in Business English Course will receive the Certificate of Achievement and transcript.

Student support
Schools Operation Support
Schools Operation Support

Welcome Orientation

A welcome orientation will be held on the first day of the programme or a few days before the programme commences. The students will be briefed on the rules and policies of the school and other relevant authorities, such as Council of Private Education (CPE) and Immigration & Checkpoints Authority (ICA), during the orientation. Other important information pertaining to the study will be covered during the orientation. Campus tour will be conducted at the end of the orientation.

Dedicated Programme Executive

A dedicated Schools Operation personnel is assigned to each class and he is the students’ main contact point at LSBF during their course of study.

Students are strongly encouraged to contact their Schools Operation personnel via phone calls or emails on any administrative queries. They are welcome to meet their Schools Operation personnel at the office during official operating hours. It is recommended for students to arrange for an appointment prior meeting the Schools Operation personnel.

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Academic Support
Academic Support
Teaching Faculty Our lecturers are teaching specialist and professionals in their respective fields. They hold professional graduate qualifications, and have many years of teaching experience in the education environment. They are registered with the Council for Private Education (CPE). Click the buttons below for respective faculties:
Contacting Lecturers outside Lecture Hours Students may contact their lecturers directly via email outside the lecture hours for any academic related queries.
Study Materials Students will receive study materials after they have made full payment for their programme. Replacement of study materials is subject to additional charge. For more information, please approach the Programme Management personnel.
Referencing Workshop (if applicable) A referencing workshop is available to students at no additional charge. The referencing workshop will cover the following areas:
Academic Review (if applicable) Students who are academically weak will be identified and required to see the Director of Academics for an academic review. Academic review is a discussion or counselling session during which a student’s relevant concerns can be discussed. Its objective is to help the student to achieve a better academic performance.
Student Portal Students have access to the Student Portal. It is a useful site where the course information and learning materials are available for students’ easy reference.
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Facilities
Facilities

Classrooms

All classrooms at LSBF are fully equipped with rostrum, projector, lecturer’s tablet and additional audio peripherals to support students’ learning experience.

Classrooms are air-conditioned and NO food or drink is allowed. We seek students’ co-operation to keep the classrooms clean at all times.

Library

The books in the libraries at LSBF premise, located at the campus of Springleaf Tower are available to all students for reference and on loan. Please note that the library at GB Building is currently not in operation.

Only LSBF students are entitled to borrow or loan any library materials. The library is not open to for general public usage.

LSBF students are entitled to borrow or loan three (3) library materials for maximum of five (5) days excluding the check-out day.

Library Opening Hours:
Mon-Fri: 9am to 9pm
Sat: 9am to 1pm
Sun/PH: Closed

Student Lounge

The student lounge is the place where students can relax and enjoy. Students are welcome to use the student lounge. We seek students’ co-operation in keeping the student lounge clean at all times.

The student lounge is the only place at LSBF’s premises where students may consume food and drinks. A hot or cold water dispenser is available at the student lounge for the usage of students and staff of LSBF.

The student lounge is equipped with computer terminals with internet access, magazines and newspapers for students’ use.

There is a Student Notice Board in the Student Lounge. Students are expected to keep themselves updated with the latest announcements at LSBF. Hence, students are encouraged to visit the Notice Board on a regular basis, besides checking their emails or sms.                

Lockers

Lockers are available for rental for various time period at both campuses.

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Student attendance and leave

The Students’ Attendance Policy has been developed as part of LSBF’s commitment to provide a supportive learning environment which enables all students who have chosen to study with LSBF to achieve their full potential.

Students are expected to attend classes as per course schedule and as per requirement stipulated on the Student Handbook.

To request for leave during their course of study, students must submit the FRM031 Application for Leave of Absence (with supporting documents attached) at least five (5) working days before the expected leave starts or within three (3) working days after they return to school (for unforeseen circumstances) to the Programme Management personnel where the form will be directed to the Programme Director or respective Head of School for approval. There will be no replacement for the lessons missed by students.

Student welfare

(a) Medical Insurance
Medical insurance coverage is compulsory for all students. Local student may opt out of this if they declare that they are already covered by their own medical insurance.

(b) Pastoral Care
LSBF is committed to providing pastoral care services. An external Counsellor has been appointed to provide formal counselling service. Students may request for this service through their Academic Coordinator.
The Counsellor is able to provide counselling in the following areas:
  • Couple
  • Family
  • Children/Youth
  • Grief/Loss/Depression
  • Trauma
  • Marital/Pre-marital
  • Stress/Anger management
  • Marriage preparation
(c) Student Services

We have a dedicated student service personnel who in charged for the following areas:

  • Student Care and Engagement
  • Alumni Relations
  • Career Care & Guidance
For more information on Student Services, to contact: Ms Zuleha HR
Tel: 6580 7707
Email: znil@LSBF.edu.sg

(d) Student Membership
Student activities such as corporate visits, charity events and environmental involvements are available from time to time. Information on these activities will be communicated via notice boards, email, etc. Students may apply to be a member of LSBF at an annual fee of $12. LSBF Membership is open to all students. The types of membership offer are as follows:
  • Ordinary Member
  • Alumni Member
  • Corporate Member

The membership card will serve as a complimentary LSBF EZlink card and members are entitled to the following benefits and privileges:

  • Workshop Series
  • Seminars Talks
  • Locker Rental
  • Enjoy privileges by our approved merchants list
  • School Activities/ Events and many more

LSBF membership fee is strictly non –refundable and a fee of $10 will be charged for the replacement of lost membership card. LSBF members shall be responsible in maintaining accurate and updated personal particulars with LSBF. This is to ensure to enable members to receive an updates on exclusive discounts/ privileges from LSBF via email, SMS or direct mail. LSBF is entitled at any time in our absolute discretion without liability, without notice and without giving reason to suspend or terminate your right to use the LSBF membership card, to refuse to re-issue, renew or replace the card should the membership be abused.

 

Appeal procedures
Appeal Procedure

School of Professional Education

The results of the Association of Chartered Certified Accountants (ACCA) examination are issued by ACCA and not LSBF. Hence, for appeal procedure of ACCA exam results, students are encouraged to visit ACCAGlobal.com or contact ACCA for ACCA’s Appeal Guidelines.

School of Business

School of English

School of Hospitality

Chinese Business Department

Students are required to submit the FRM-009 Application for Special Consideration Form, should they wish to appeal against their results for the courses conducted by the School of Business at LSBF.

Students are allowed to lodge an appeal via their Academic Coordinator personnel within two (2) days from the release of the results. This applies to assessments and exam results. If the appeal is accepted, the outcome of the re-assessment will be made known to the students within seven (7) days from the day the appeal is received.

For more information on the Appeal Procedure,
please click here.

Notice of Data Protection and Privacy Policy

 LSBF takes due care and due diligence to uphold the core principles of confidentiality, integrity and security towards information it receives.

 
Collection of Personal Data
LSBF will collect Personal Data directly from individuals and secure the relevant consent from them. This may take place in a number of ways, such as when individuals attend /visit LSBF events, campus, and website, send a written order or ask LSBF to provide a product or service over the telephone or internet or video coverage of the premises.
LSBF websites may also offer interactive facilities, such as customer enquiry or comment, forms and contest entry forms, where Personal Data may also be collected.
LSBF uses web cookies on its website. Not all cookies collect personal data and where personal data from web cookies is collected, used or disclosed, consent will be sought from individuals.
Where individuals have accessed and used LSBF websites and any services offered via the websites, individuals agree to be bound by this Privacy Policy in respect of the Personal Data collected via the websites.
In addition, LSBF may obtain Personal Data from third parties such as its agents, referrers, partners, contractors and regulatory authorities.
Regardless of who provides Personal Data to LSBF, it will always be handled in accordance with this Privacy Policy and the Personal Data Protection Act 2012 (Act 26 of 2012).
 
 
Use of Personal Data
Personal Data Collected are used for the intended purposes ("Purpose") of collection.
Information in LSBF is collected, used and disclosed for the following Purpose, but not limited to:
  • administration of applications, admission and enrolment to courses;
  • providing LSBF courses and/or services which students have subscribed for and notifying students about important changes or developments to the features;
  • updating and managing the accuracy of LSBF records;
  • complying with internal LSBF policies and procedures, legal and regulatory obligations;
  • assessment and analysis including performance, course delivery and review;
  • cross selling, marketing and promotions including administering offers and competitions;
  • communications and ensuring customer satisfaction, which may include conducting surveys to improve the quality of LSBF products and services, responding to enquiries and complaints/feedback and to generally resolve disputes;
  • applications for employment, evaluation of candidates, management and termination of employment;
  • informing events and support services by LSBF.
Failure to provide relevant and sufficient information about individuals may result in LSBF being unable to provide its products and services as requested.
 
Disclosure of Personal Data
Personal data may be disclosed within the LSBF Group, university affiliates, parents and legal guardians of students, recruitment agents, payment transaction merchants, governmental agencies, other financial institutions and any of their respective agents, and/or such persons, whether located within or outside Singapore for the intended Purpose.
It is necessary for LSBF to process personal information for the Purpose, without which LSBF will not be able to provide the product and/or service that were requested or reasonably expected from LSBF.
Unless otherwise required or permitted by law, LSBF will only disclose Personal Data with consent of the individual (deemed or written), and will also take reasonable steps to ensure the external organisation to whom LSBF have disclosed the information are also legally bound to protect the privacy of the Personal Data.
 
Seeking Consent and Withdrawal
In the course of LSBF performing administrative functions such as enrolment, payments, and responding to enquiries, etc., Personal Data will, by nature of the task, be provided by the individual, including those related to third party (eg. Parent or legal guardian information). In such cases, consent for the collection, use and disclosure of personal information to fulfil the task is voluntarily provided by the individual and hence consent is deemed. In the event the personal data is to be used for a new Purpose, LSBF will notify the individual and seek consent.
Withdrawal from consent to send specified messages should be notified to LSBF Data Protection Officer (“DPO”) in writing.
The request for withdrawal will be processed within 4 weeks, upon receipt of request.
The consequences of withdrawal from such consent (eg. LSBF being not able to provide services to the full extent, failure to be informed of special privileges and discounts, or other services that might be useful) is notified to the respective individual.
 
Protection of Personal Data
LSBF takes administrative, physical and technical measures to ensure personal data is protected. For this purpose, DPOs are appointed to ensure compliance with the security measures.
 
Our Data Protection Officers:
For students and external arties data protection matters
Muhammad Husain
feedback@lsbf.edu.sg
 
For staff data protection matters
Wynne Lim
clim@lsbf.edu.sg
 
Contact us today

Call Us on: +65 6580 7700

Fax Us on: +65 6438 2478

Email Us

Visit Us

Opening Hours @ Springleaf Tower
3 Anson Road, Springleaf Tower, #06-01
Singapore 079909

Monday–Friday: 9am–9pm
Saturday: 9am–1pm
Sunday and PH: Closed

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