Student Services
London School of Business & Finance (LSBF) constantly seeks to make the student's study and stay here in Singapore an enriching experience. We also provide the students with the following services:
Pursuing an education is often a costly affair that requires budgeting and planning to make sure that our students get the most out of their dollar. At LSBF, we aim to make this part of our students' education as easy and care-free as possible, so our students can focus on their studies and exceling on their route to success.
Click below on any one of the links to get additional information our students will need to know before enrolling onto one of our programmes.
- Cooling-Off Period
- Fee Protection Scheme (FPS)
- Withdrawal, Transfer and Refunds
- Student Referral Scheme
LSBF has implemented the Fee Protection Scheme (FPS) under the EduTrust Certification Scheme.
The FPS serves to protect students' fees paid to private education institutions, operating in Singapore. As part of the FPS, LSBF has put in place the Industry-wide Course Protection Insurance Scheme for our students. This Scheme covers existing students with insurance pay-out in the event of school closure.
LSBF has also arranged medical insurance on behalf of our students. It is mandatory for all students to have medical insurance coverage. Should a student be covered under their own medical insurance scheme, the student may opt out of our medical insurance scheme. Students who choose to opt out have to indicate their choice in the student contract.
LSBF will undertake to inform the Council of Private Education (CPE) and all our students of any changes in our ownership or management through announcements posted on the website, notice board(s) within the school premises and via email, within fourteen (14) days of the change.
Students who have successfully completed the Certificate in General English Course or Certificate in Business English Course will receive the Certificate of Achievement and transcript.
Students who have successfully completed the Preparatory Course for IELTS will receive the Certificate of Attendance.
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Welcome Orientation |
A welcome orientation will be held on the first day of the programme or a few days before the programme commences. The students will be briefed on the rules and policies of the school and other relevant authorities, such as Council of Private Education (CPE) and Immigration & Checkpoints Authority (ICA), during the orientation. Other important information pertaining to the study will be covered during the orientation. Campus tour will be conducted at the end of the orientation. |
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Dedicated Programme Executive |
A dedicated Programme Management personnel is assigned to each class and he is the students’ main contact point at LSBF during their course of study. Students are strongly encouraged to contact their Programme Management personnel via phone calls or emails on any administrative queries. They are welcome to meet their Programme Management personnel at the office during official operating hours. It is recommended for students to arrange for an appointment prior meeting the Programme Management personnel. |
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Pastoral Care |
LSBF is committed to providing pastoral care services or counselling over and above academic performance. These are available through the Programme Management Department. Students may request for a formal pastoral counselling session through their Programme Management personnel.
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Teaching Faculty |
Our lecturers are teaching specialist and professionals in their respective fields. They hold professional graduate qualifications, and have many years of teaching experience in the education environment. They are registered with the Council for Private Education (CPE). Click the buttons below for respective faculties: 
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Contacting Lecturers outside Lecture Hours |
Students may contact their lecturers directly via email outside the lecture hours for any academic related queries. |
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Study Materials |
Students will receive study materials after they have made full payment for their programme. Replacement of study materials is subject to additional charge. For more information, please approach the Programme Management personnel. |
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Referencing Workshop |
A referencing workshop is available to students at no additional charge. The referencing workshop will cover the following areas:
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Academic Review |
Students who are academically weak will be identified and required to see the Director of Academics for an academic review. Academic review is a discussion or counselling session during which a student’s relevant concerns can be discussed. Its objective is to help the student to achieve a better academic performance. |
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Classrooms |
All classrooms at LSBF are fully equipped with rostrum, projector, lecturer’s tablet and additional audio peripherals to support students’ learning experience. Classrooms are air-conditioned and NO food or drink is allowed. We seek students’ co-operation to keep the classrooms clean at all times. |
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Library |
The books in the libraries at LSBF premises, located at 1 Finlayson Green, #07-00 and GB Building, #24-00 are available to all students for reference and not on loan. Please note that the library at GB Building is currently not in operation. Only LSBF students are entitled to borrow or loan any library materials. The library is not open to for general public usage. Once the library at GB Building is fully operational, students may borrow library materials during the official opening hours. LSBF students are entitled to borrow or loan two (2) library materials. Students are required to submit FRM-082 Library Book Checkout Form to the librarian on duty for borrowing any library materials out of the library. |
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Student Lounge |
The student lounge is the place where students can relax and enjoy. Students are welcome to use the student lounge. We seek students’ co-operation in keeping the student lounge clean at all times. The student lounge is the only place at LSBF’s premises where students may consume food and drinks. A hot or cold water dispenser is available at the student lounge for the usage of students and staff of LSBF. The student lounge is equipped with computer terminals with internet access, magazines and newspapers for students’ use. There is a Student Notice Board in the Student Lounge. Students are expected to keep themselves updated with the latest announcements at LSBF. Hence, students are encouraged to visit the Notice Board on a regular basis, besides checking their emails or sms. |
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The Students’ Attendance Policy has been developed as part of LSBF’s commitment to provide a supportive learning environment which enables all students who have chosen to study with LSBF to achieve their full potential.
Students are expected to attend classes as per course schedule and as per requirement stipulated on the Student Handbook.
To request for leave during their course of study, students must submit the FRM031 Application for Leave of Absence (with supporting documents attached) at least five (5) working days before the expected leave starts or within three (3) working days after they return to school (for unforeseen circumstances) to the Programme Management personnel where the form will be directed to the Programme Director or respective Head of School for approval. There will be no replacement for the lessons missed by students.
Medical and health services are offered via the Student Medical Insurance Scheme. Students will be kept informed of any extra curriculum activities through our notice boards and email.
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School of Professional |
The results of the Association of Chartered Certified Accountants (ACCA) examination are issued by ACCA and not LSBF. Hence, for appeal procedure of ACCA exam results, students are encouraged to visit ACCAGlobal.com or contact ACCA for ACCA’s Appeal Guidelines. |
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School of English |
Students are required to submit the FRM-009 Application for Special Consideration Form, should they wish to appeal against their results for the courses conducted by the School of English at LSBF. Students are allowed to lodge an appeal via their Programme Management personnel within seven (7) days from the release of the results. This applies to assessments and exam results. If the appeal is accepted, the outcome of the re-assessment will be made known to the students within four (4) weeks from the day the appeal is received. Students are advised to refer to the Student Handbook for details on the Appeal Procedure. |
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