Service Quality Targets

Type of Requests / Services Response Time

Acknowledgement to Feedback

  1. Email -
  2. Feedback Form - FRM-047
  3. Social Media (Facebook) -

  1. 1 working day
  2. 2 working days
  3. 1 working day

Dispute Resolution

Within 21 working days

Course Transfer/ Withdrawal

Within 4 weeks

Process refund for course withdrawal

Within 7 working days from the date of refund request

Release of Examination Results
(Applicable to All Internal Examinations only)

Within 4 weeks after completion of the final examination paper

Outcome of Examination Results Appeal
(Applicable to All Internal Examinations only)

Within 7 working days upon receipt of first appeal request

Within 4 weeks upon receipt of second appeal request

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Call Us on: +65 6580 7700

Fax Us on: +65 6438 2478

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Opening Hours @ Springleaf Tower
3 Anson Road, Springleaf Tower, #06-01
Singapore 079909

Monday–Friday: 9am–9pm
Saturday: 9am–1pm
Sunday and PH: Closed

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