Service Quality Targets
| Type of Requests / Services | Response Time |
|---|---|
|
Acknowledgement to Feedback |
Within 1 working day |
|
Dispute Resolution |
Within 21 days |
|
Course Transfer/ Withdrawal |
Within 4 weeks |
|
Process refund for course withdrawal |
7 working days from the date of refund request |
|
Release of exam results (Applicable only to School of English) |
Within 4 weeks after completion of the final paper of the examination |
|
Appeal on examination results (Applicable only to School of English) |
Within 4 weeks upon receipt of appeal request |
