Professional Diploma in Banking Practice and Management

The Professional Diploma in Banking Practice and Management (PDipBPM®), is a professional qualification for people working or aspiring to work in the financial services industry.  Students who successfully complete the PDipBPM meet the entry requirements for the ifs Level 6 BSc (Hons) Banking Practice and Management.

Programme Aims

The Professional Diploma in Banking Practice and Management has the aims to:

  • Provide an up-to-date body of learning in relation to the financial services sector (using UK financial services as a basis for illustrating core concepts), recognising that international students will seek to apply these core concepts to their particular financial services environments.
  • Enable the student to develop comprehensive knowledge and understanding of key banking and finance practices, theory and application relevant to the management of banking services and activities.
  • Develop the student’s ability to apply specialised, current knowledge of banking and finance concepts, theories and applications using practice-based and/or work-based learning approaches.
  • Provide the student with the opportunity to evaluate the impact of the changing regulatory and operating environment, technical change and risk management in order to make and justify decisions and recommendations relevant to the management of banking services and activity.
  • Develop the student’s ability to identify customer needs and expectations and to manage provision of services to them.
  • Increase the student’s awareness of the importance of moral/ethical, social, economic and environmental issues within the banking and financial services sector in general.
  • Provide opportunities for the student to develop the necessary skills and competencies to move on to further study within the discipline and to develop professionalism in the context of a banking sector managerial role.
Learning Outcome

At the end of this course, students will:

  • The range of financial services organisations, the external environment within which they operate and the products and services they deliver
  • The processes, procedures and practices required for the effective management and governance of banking and financial organisations.
  • Subject-specific theories and concepts relating to banking and financial services generally and how these apply in a practical work environment.
  • Financial services, markets and banking practice as evolving disciplines that need to respond to the constantly changing legal and regulatory environment.
  • The sources, uses and management of finance; the use of accounting and other information.
  • The analysis of customer expectations and the provision and orientation of services and products to meet these expectations.
  • The different types of risk and how these can be managed.
Mode of Delivery

Teaching may include the following:

  • Lectures
  • Seminars
  • Exercises
  • Case Studies
  • Mini-cases
  • Analysis of reports
  • Presentations
  • Discussion
  • Computer simulation
  • Programming
  • Self-study
Course Duration
Full Time: 12 Months
Part-time: 12 Months
Course Intake

Full-Time/Part-Time: January, April, July, October

Entry Requirement

Minimum Age

At least 18 years old

Minimum Academic Entry Requirement

  • Professional Certificate in Banking (PCertB) OR
  • Polytechnic Diploma in a relevant field, OR
  • LSBF Diploma in Banking and Finance.

Mature applicants

To be considered for mature entry you will be required to meet the following criteria:

  • Be aged 30 or over with 8 years of relevant experience
  • Unable to meet the standard entry criteria for Professional Diploma in Banking Practice and Management (PDipBPM)

As a mature applicant, you are required to submit a current CV supported by a 500 to 600 word statement indicating why you have chosen to undertake the programme and how it will support your career plans. If you do not meet the minimum entry criteria for GCSE (or equivalent) in Mathematics you should briefly describe your Mathematical ability as part of your statement. If invited to progress an interview may be held.

You may also register for the PDipBPM if you can demonstrate through prior certificated and / or experiential learning that you have achieved the learning outcomes for the Professional Certificate in Banking / Professional Certificate in Financial Services.

Course Fee

Local Students: S$8000
International Students: S$9500

Module Outline

Financial Services: The Commercial Environment

This module focuses on the macroeconomic environment surrounding financial services organisations. It looks at the theories of intermediation, the process of disintermediation and the macroeconomic, regulatory and technological drivers that impact on the financial services industry. Students will be encouraged to consider how these influences interact with each other and how they impact on financial services in practical terms.

Through the assessment, students will have the opportunity to demonstrate their understanding of a range of theories, principles and issues and to explore the relationships between them. While the syllabus uses UK and EU economic policies and banking practices for illustrative purposes, students will be encouraged to consider relevant international comparisons.

This module has been designed to enable students to build on previous studies of the external environment in which financial services businesses have to operate. Students will be familiar with some basic aspects of the economic environment, financial markets and institutions, competition, regulation and other ethical and social considerations that can have an impact on an organisation’s management and marketing strategies. This syllabus aims to draw together the student’s knowledge of these, and encourages them to reflect on how such issues interrelate in the overall management of an organization.

The first syllabus sections review the concepts of intermediation and credit creation and examine how financial markets are structured. There is a focus on the functions and characteristics of key institutions and markets, how they operate and how competition acts as a pricing mechanism. The syllabus then focuses on deepening students’ understanding of the monetary system and looks in some detail at the ways in which monetary and fiscal policy are used as key instruments in economic management.

The final section examines the need for and rationale behind regulation of financial institutions and markets. In particular, it covers capital adequacy and liquidity requirements and how EU directives and requirements proposed by other international bodies have an impact on the UK regulatory regime.

Organisational Management in Financial Services

Organisational Management in Financial Services is a compulsory module within the Professional Diploma / BSc (Hons) in Banking Practice and Management programmes. The module is designed to encourage students to draw together, think across and understand the links between an organisation and its successful management.

This module focuses on five core areas crucial to the successful leadership and management of an organisation that enable it to achieve its objectives. These core syllabus elements – leadership and management, culture, organisational structure, planning and control and change management are each explored separately as well as in the context of their inter-dependencies. Within these core areas, consideration is given to how to create long-term sustainable benefits, in line with prevailing ethics and understanding, and how to respond constructively to social, environmental and economic change.

Students will be encouraged to consider a number of theoretical frameworks and principles relating to each of these key areas and how these apply to financial services organisations.

Through the assessments, students will have the opportunity to demonstrate their technical knowledge of a broad range of issues and to explore the inter-relationship between them. Students will be required to compare, contrast, analyse and evaluate the relative merits of different approaches to organisational management and discuss the appropriate application of particular solutions.

The first syllabus section defines and describes leadership and management, the role of leadership within an organisation and how the style of leadership impacts how an organisation achieves its objectives.

The second section of the syllabus explores organisational culture, the types of culture, and factors that influence it, both internal and external. A key theme that emerges is whether organisational culture is manageable or can be changed.

The third syllabus section focuses on organizational structures including executive power, hierarchy, managing relationships and organizational processes resulting from the structure created.

The fourth section defines and evaluates organisational planning and control processes, discusses those processes and the resultant consequences, intended or otherwise.

The final section of the syllabus considers change management, strategies for implementing change, and the impact of change, intended or otherwise. This section also considers the outcome of change versus continuing stability.

Retail Financial Services

Retail Financial Services is an option module aimed at those working, or aiming to work, in the retail financial services environment responsible for a broad range of customer- facing activities. Retail customers in this context relate to consumers and small business enterprises with annual turnover of up to £1m in the context of the UK regulated environment. These customers have needs that initially relate to transaction-based banking facilities then, at some later point, borrowing, protection, investments and, potentially, specialist services. There will be different needs depending on the customers’ life stages and circumstances.

This module has been designed to provide the requisite skills, knowledge and understanding to enable students to effectively manage retail customer relationships and to discuss the main range of retail financial services. The syllabus is arranged in such a way that it takes students from the inception of the customer relationship across the potential financial needs of that customer, through to the termination and ending of the relationship.

The first strand of the syllabus provides an introduction to the reasons and motivations for basic account facilities for the various different types of retail customer. The module syllabus analyses the regulation of the retail financial services marketplace where deposits made by customers are cycled through lending to generate revenue. The focus centres on the importance of the regulatory and non-regulatory requirements established in ‘Know Your Customer’, with particular attention to account opening and the collection of customer information. A basic understanding of the manual processing of applications, with an appreciation of the risk of non-payment and the effect on the overall profitability to an organisation is essential.

The second strand focuses on the lending framework and the types of security that are sought by lenders. It also discusses the strategies employed to mitigate the risks of non- payment of loans and the hardship arising from this, through a range of products and services that are available to customers.

The third strand of the syllabus focuses on investments which, depending on customer circumstances, often occur later in a customer’s life; if the financial service provider has maintained a good relationship, it should be the first point of contact for advice on how to manage these surplus funds.

The syllabus concludes by considering in what circumstances the customer relationship can be terminated. Again, there can be some risk at this point for the financial service provider and the syllabus covers how this type of risk can be dealt with.

Through the assessment, students will have the opportunity to demonstrate their ability to apply their technical knowledge to practical situations. There will be emphasis on knowledge and understanding of customers and their needs and the application of relevant services to meet these needs. Students will also have the opportunity to compare and contrast different options available to customers and to demonstrate their understanding of why a particular product or solution may be appropriate. Students should be prepared to discuss the pros and cons of a range of topics from across the syllabus to demonstrate that they would be able to operate with authority in a customer facing situation.

Commercial and Corporate Financial Services

This module is aimed at students either dealing with commercial and corporate customers at present or who are likely to do so in the future.

Individual financial institutions can differ in how they structure their retail and business areas. Some include sole traders, partnerships and even small to medium business enterprises in their retail operations, and restrict corporate operations to large companies above a certain size. This module includes commercial and corporate customers regardless of their size or structure, although most of the emphasis and learning is directed to corporate entities, including limited companies and limited liability partnerships. Many financial institutions also segment their customer base, with larger businesses being dealt with by specialist relationship managers, and these types of segmentation policies are addressed and discussed within this module.

The module has been designed to provide the student with an understanding of and an ability to analyse the detailed relationship between a financial institution and its commercial and corporate customers, including both legal and practical aspects of the relationships. It focuses in detail on the critically important area of sustainable lending; analysing lending propositions and structuring suitable solutions. This also covers the taking of appropriate security, monitoring and controlling ongoing risks in the relationship, key terms and conditions implicit in lending, and a thorough understanding of the impact of insolvency. The module also considers the broader spectrum of other general and more specialised commercial and corporate banking services and products, and their relevance to meeting different customers’ needs.

Through the assessment, students will have the opportunity to demonstrate not only their grasp of the principles and technical knowledge required for effective customer relationship management and commercial and corporate lending, but also their ability to apply this knowledge and understanding in practical terms to meeting specific customer requirements. They will have the opportunity to compare and contrast options available and show that they can present the advantages and disadvantages of different solutions effectively to customers.

Attendance Requirements
  • STP holders - 90%
  • Non-STP holders - 75%
Assessment and Graduation

A range of assessments is used within the programme to assess knowledge and understanding.  Modules will be assessed by means of examination, summative assessment (essays, reports and case studies), and work-based activities.

Failure and Reassessment

Where students repeat a module either as a resit or a resubmission, the mark will be capped at a pass mark.  Students have a maximum of 4 attempts at assessment of any module, including resits/resubmissions.

Calculation of Grades

A student’s module performance grade is determined by their overall weighted average percentage score in accordance with the following:

Pass: 40 - 59%
Merit: 60 - 69%
Distinction: 70 - 100%

Requirements for the Award

At Level 5 (PDipBPM) where a student has achieved the required credits they can be awarded the following:

  • Pass with Distinction 70% and above
  • Pass with Merit 60 to 69%
  • Pass 40 to 59%
Teacher-Student Ratio

1 Teacher: 60 Students

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