People

Postgraduate Diploma in Hospitality and Tourism Management

The Postgraduate Diploma in Hospitality and Tourism Management is developed by London School of Business and Finance (LSBF) to meet the increasing demand from Hospitality professionals for a postgraduate qualification. In addition this programme enables students from other disciplines the opportunity to make a change in their career and enter the hospitality and tourism industry. This is an intensive programme, with students having to attend a course of study of not less than 288 guided learning hours.

Throughout the course, students are fully supported and their developments are checked frequently by progress assessments. Student performance and satisfaction is monitored to ensure that the course meets students’ academic and personal development needs; and industry contacts ensure that the programme is relevant and suitable for the demands of a career in hospitality and tourism management.

Learning Outcomes
  • To develop graduates with the necessary skills, knowledge to be immediately effective within the hospitality and tourism industry;
  • To develop in students a critical appreciation of the roles of managers within the hospitality and tourism industry;
  • To enable students to apply and evaluate managerial level decision making and problem solving;
  • To develop problem-solving skills, improve their ability to communicate and operate effectively as individuals within the hospitality and tourism organisation and as part of a team;
  • To enable critical reflection on the role of customer service, quality and productivity;
  • To evaluate and assess the critical challenges and changes in the industry;
Course Duration

Full Time Classes: 12 Months (inclusive of Industrial Attachment)
Students attend lessons for a period of 6 months from Monday to Friday to complete 6 modules.

Mode of Delivery

Face to Face

Module Delivery Details
Mode Lecture/Tutorial/
Industrial Attachment
Learning Hours
Full Time 12 months (inclusive of Industrial Attachment) 42 hours per module
Course Modules

Hotel Operations Management

This module is developed to critically understand the nature, scope and diversity of the hotel industry, and to interpret the key components of hotel operations and the best practice in management. Trends and developments in Hotel operations will also be considered. The responsibilities of a hotel general manager, and procedures used to be an effective manager. In addition students will be introduced to the key elements of the MICROS-Fidelio OPERA software. Learn more about the course module here.

Food and Beverage Management

This module provides a general overview of the industry. Explores the management and practical aspects of food and beverage production and service. The module will develop students understanding of the practical activities within the F&B sectors, as well as the key role played by management. Examines the management of the food and beverage element of Food Service operations and the varied approaches adopted across different sectors. Learn more about the course module here.

Marketing for Hospitality and Tourism

This module will provide an understanding of the role and importance of marketing in hospitality and tourism. The module is designed to help students to develop a greater understanding of services marketing, and how this may differ in this sector. The module is designed to provide students with theoretical knowledge, analytical skills and critical thinking, as well as the practicalities of marketing in this sector. Students will be able to develop reflective learning and analytical, problems solving skills in the context of hospitality and tourism marketing planning. Learn more about the course module here.

Hospitality Service Excellence

Introduces students to a customer-oriented approach to service management within the context of the hospitality industry. The paper explores fundamental theories of customer service, service quality and customer satisfaction. Develop students’ understanding of the concept of hospitality service excellence, and its purpose and role in the modern hospitality industry. Allows students to develop a critical and evaluative approach to hospitality service management. Learn more about the course module here.

Contemporary Issues in Hospitality and Tourism

This module is designed to allow students to consider the implications of a changing business environment upon the hospitality and tourism industry, and the strategic options to address these challenges. In addition the module will focus on issues relating to management challenges, including CSR, staffing issues, managing an increasing culturally diverse customer mix, and the issues presented by social media. Enable students to develop a critical awareness of the range of challenges facing both the hospitality and travel industry. Learn more about the course module here.

Meetings, Incentives, Conferences and Events (MICE)

This module introduces the nature of events, including the range of events, planning, organising and managing events. It provides students with an overview of the industry as well as examining the marketing, management and operation of such events. The modules will cover: Managing events logistical and strategic planning; market research; monitoring and evaluation of events; selecting and managing events; ticketing; negotiating and managing contracts, partnerships; health and safety. Learn more about the course module here.

Course Intakes

Full Time: Every 2 Months / Modular
Part Time:
Every 2 Months / Modular

Course Fee

Local Student             
Full time: $8,000

International Student              
Full time: $9,800

Entry Requirements
  • 21 years or above;
  • Completion of Degree from a recognized university; or
  • Minimum age of 21 with a recognized Polytechnic Diploma (or equivalent) plus 3 years appropriate relevant work experience; or
  • Other relevant qualifications.
     

Minimum English Language Entry Requirement

Students must have achieved a grade C6 or better in English language GCE ‘O’ level, or the equivalent. All international students for whom English is not their first language and have not studied in an English language medium must provide evidence of their linguistic ability at IELTS 6.0 or equivalent.

Exemptions

Students, who have other qualifications, will be assessed on a case-by-case basis.

Award of Diploma & Assessment

Students must take and successfully complete six modules and the industrial attachment to be awarded the LSBF Postgraduate Diploma in Hospitality and Tourism Management. Students who fail to do so will be given a statement of results.

Students must achieve an overall passing grade of 40%. If students fail to achieve an overall passing grade, they will be permitted to retake based on the directions given by the examination board.

IA Eligibility
To be eligible for Industrial Attachment by school, students should:
*Pass 4 modules by the 2nd Semester (Results)
*Must be 18 years old and above upon applying for a TWP Pass

Teacher Student Ratio
1 : 80

Why study with LSBF?

Highly experienced tutors

Our highly-experienced lecturers from the hospitality and tourism industry will deliver 7 core modules in the program, providing students with a variety of knowledge from food and beverage management to marketing in hospitality and tourism. The advanced diploma awarded by LSBF will lead the students who wish to obtain a higher qualification in the field of hospitality.

State-of-the-art city institute in Singapore’s Downtown Core

Studying at our Singapore institute, located in the Central Business District, you’ll be right in the heart of the city, surrounded by modern architecture and within easy reach of everything that Singapore has to offer. Our GB Building Institute is just 5 minutes from Tanjong Pagar MRT station.

Bright Future Outlook

Recent reports suggest that Singapore aims to attract 17 million visitors and create an additional 100,000 jobs by 2015. That’s why we are bringing you to one of the global tourism hubs and provide you with this amazing study experience to help you develop the professional skills in this growing industry.

LSBF Student Login

Contact us today

Call Us on: +65 6580 7700

Fax Us on: +65 6438 2478

Email Us

Visit Us

Opening Hours @ Springleaf Tower
3 Anson Road, Springleaf Tower, #06-01
Singapore 079909

Monday–Friday: 9am–9pm
Saturday: 9am–1pm
Sunday and PH: Closed

Request more info