Collaborative Dialogue & Coaching

People is the most integral part of businesses and organisations. High performance managers know this and proactively engage their teams to get the best out of them. To engage their teams successfully, managers must have the skills and abilities to manage the performance of their teams effectively.

Objective/Outcome

The programme aims to equip managers with applicable skills, knowledge and techniques to manage performance effectively at the workplace such as the following:

  • Performance management concepts, including coaching and mentoring
  • Strategies and pitfalls to successful performance management
  • Performance management as a tool for motivation and improved productivity
  • Performance based appraisals and rewards, and how to deal with performance issues
  • Targeted case studies
Course Outline
  • The Different Phases of Performance Management
  • The Communication Elements in the Performance Appraisal Interview – Overview and Application Examples
  • Performance Management Pitfalls to Avoid 
  • Understanding Personality and Communication Styles 
  • How to Adapt Your Management/Communication Style to Different Personalities
  • Dealing with Transactions: Equalizing for Collaboration; Conflict; Communication Breakdown
  • Planning of the Correct Strategy; Using the Correct Goal-Setting Approach
  • Targeted Case Studies in Performance Management
Who Should Attend

Professionals, managers responsible for staff performance.

Course Duration

2 days, 10am to 5pm / 14 hours

Learning Materials

Hand-outs and recommended text

Certificate of Attendance

A certificate of attendance will be issued to participants who have attended and completed the programme.

Contact us today

Call Us on: +65 6580 7700

Fax Us on: +65 6438 2478

Email Us

Visit Us

Opening Hours @ Springleaf Tower
3 Anson Road, Springleaf Tower, #06-01
Singapore 079909

Monday–Friday: 9am–9pm
Saturday: 9am–1pm
Sunday and PH: Closed

Request more info